FitViibe Refund Policy
At FitViibe, we are dedicated to providing top-notch products and ensuring your satisfaction with every purchase. If you’re not completely satisfied, we’ve got you covered with our straightforward refund policy.
Refund Eligibility:
Refunds are available within 7 days of delivery under the following conditions:
1. The item must be unworn, unused, and undamaged.
2. The item must be returned in its original packaging, including all tags, accessories, and documentation (if applicable).
3. A valid proof of purchase (e.g., order confirmation email or receipt) must be provided.
Refund Process:
Contact our customer service team at [insert contact email] within 7 days of receiving your item to initiate a return.
Once your return is approved, you will receive instructions for shipping the item back to us.
Upon receipt and inspection of the returned item, we will notify you of the refund decision.
Approved refunds will be processed to your original payment method within 7-10 business days of approval.
Non-Refundable Items:
Customized or personalized products.
Items marked as “Final Sale” or “Clearance” at the time of purchase.
Shipping Costs:
Original shipping fees are non-refundable unless the item was defective or incorrect upon delivery.
Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us at [insert contact email] within 48 hours of delivery. We will work quickly to resolve the issue with a replacement or refund as applicable.
Important Notes:
FitViibe is not responsible for lost or stolen returns. We recommend using a trackable shipping method for your return.
Items returned without prior approval will not be processed.
Contact Us:
Have questions or need help with a return? Contact us at hello@FitViibe.com or visit our website at FitViibe.com.
Thank you for choosing FitViibe! We’re here to ensure you enjoy every step of your shopping experience.